Goodbye Manual Data Entry, Hello Automation

Injoya, a pet products manufacturer, struggled with order processing across multiple channels, causing inefficiencies. Although their online platform was user-friendly, manual entry for email and call orders created bottlenecks. The need for duplicate data entry for bulk orders and the use of traditional order methods led to a labor-heavy workload for staff, underscoring the urgency for an automated, unified order system to improve operations and customer service.

Solution

Injoya streamlined order handling by integrating Inorder with its Shopify, which processes various channel orders and syncs inventory. The system minimizes manual input errors and eases bulk order management by connecting with retailers' systems. Enhanced customer experience comes through real-time updates and advanced analytics, improving demand forecasting and supply chain management.

Business Outcome

Injoya's automated order processing delivered marked gains in operational efficiency, reducing order handling time by an estimated 20 minutes each, translating into significant cost savings. This efficiency allowed staff to focus more on enhancing customer service. The system's near-perfect order accuracy virtually eliminated return and exchange errors, boosting customer loyalty. Moreover, the time spent on manual entry and related tasks was cut by about 80%, with complex orders seeing up to 95% time savings. This freed up resources, enabling Injoya to invest in product innovation and deepen customer relationships.