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Achieving Order Management Mastery with AI
Navigating high order volumes is a hallmark of success, but for Kristie Frey & Co., it presented a unique challenge. As a representative in the eco-conscious pet product market, the company strives to provide top-tier service and product offerings. However, managing a multitude of orders without compromising on their commitment to customer satisfaction and quick delivery was daunting, especially as the business expanded and more small enterprises entered the pet space. They need a new system to manage all the orders efficiently. This way, they could handle more business without sacrificing the quality service they're known for.
Solution
Kristie Frey & Co. discovered a solution in a purchase order processing system boasting high data accuracy for their eco-friendly pet products. Impressed by the Inorder's grasp of their unique market needs and an ROI analysis, they confidently chose the system, supported by endorsements from reputable businesses. The Inorder's team worked in unison with Kristie Frey & Co. to tailor the system to their complex requirements, and within 14 days of implementation, the company experienced a remarkable return on investment, streamlining their process and enhancing their ability to serve the booming eco-conscious pet product space.
Outcomes
With the new system, Kristie Frey & Co. swiftly processed a large volume of orders daily, enhancing customer satisfaction and loyalty due to the seamless experience. The system required no change in customer habits and allowed orders to be processed without manual work. This saved the customer service team significant time, enabling them to dedicate more effort to improving customer relations. The company plans to introduce more customers to this system, expecting to further increase its positive business impact.
Eddie Li | Co-founder
October 23, 2023
Goodbye Manual Data Entry, Hello Automation
Injoya, a pet products manufacturer, struggled with order processing across multiple channels, causing inefficiencies. Although their online platform was user-friendly, manual entry for email and call orders created bottlenecks. The need for duplicate data entry for bulk orders and the use of traditional order methods led to a labor-heavy workload for staff, underscoring the urgency for an automated, unified order system to improve operations and customer service.
Solution
Injoya streamlined order handling by integrating Inorder with its Shopify, which processes various channel orders and syncs inventory. The system minimizes manual input errors and eases bulk order management by connecting with retailers' systems. Enhanced customer experience comes through real-time updates and advanced analytics, improving demand forecasting and supply chain management.
Business Outcome
Injoya's automated order processing delivered marked gains in operational efficiency, reducing order handling time by an estimated 20 minutes each, translating into significant cost savings. This efficiency allowed staff to focus more on enhancing customer service. The system's near-perfect order accuracy virtually eliminated return and exchange errors, boosting customer loyalty. Moreover, the time spent on manual entry and related tasks was cut by about 80%, with complex orders seeing up to 95% time savings. This freed up resources, enabling Injoya to invest in product innovation and deepen customer relationships.
Eddie Li | Co-founder
September 6, 2023
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